FAQS

How long will my order take to arrive?

Once your order is placed, we process it within 14 business days. From there, shipping times depend on your selected method. Standard shipping typically takes 5-7 business days, while express delivery arrives in 2-3 business days.
If you’re ordering internationally, please allow 7-14 business days. You’ll receive a tracking number once your order is on its way!

Can I return or exchange my jewelry if I’m not satisfied?

Yes. If for any reason you are not satisfied with your purchase, you may return unused and unworn items for credit within 30 days of receiving your order. Please contact us to begin the return process. For full details, see our Refund Policy.

Are the materials you use hypoallergenic?

Yes. All of our jewelry is made from solid 14k gold, APP-approved and verified, and completely nickel-free, ensuring it is hypoallergenic and safe for professional use.

Can I buy without having a license?

We operate exclusively as a wholesale brand, providing jewelry only to licensed professional piercers and studios.

How do I register for a wholesale account?

Please register through our become a wholesaler link.

Do you offer custom orders?

Yes. We offer custom orders.
If you have a specific design, size, or gemstone in mind, you can contact us to create a personalized piece just for you.

What gemstone and gold options do you offer?

We offer a wide variety of gemstones and gold options!
You can explore all available choices on our Gemstone and Gold Chart — it includes detailed visuals of every gemstone color, gold tone, and finish we use to craft our jewelry.